Return & Refund Policy

RETURNS

Items purchased from our website can be returned for a full refund or exchange, within 30 days of the original sale date. Returned items must be unused, unwashed, with no damage and all tags must be in place. Items must be returned in their original packaging, including plastic wraps. Any return initiated after 30 days from sale date will not be accepted.

Exchange only on FINAL SALE items, we do not offer refunds.

To return your item, go to your order in our online store and initiate a return. We will generate a return label and send it to you by email. Fill out the Return/Exchange form included in your package. Please be sure to include your original order number and reason code. Failure to include your order number and reason code may delay the return process, or the return being rejected. Once the paper work is completed, put the item in a box or waterproof envelope. Attach the prepaid shipping label to the package, and drop it for shipping.

WHICH CIRCUMSTANCES WE OFFER RETURNS:

  • WRONG PRODUCT:

If you discover your order is flawed please contact us by mail at customerservice@etrnoriginal.com With photos of the wrong product.

How can customers return your products?

  • By mail

What is the restocking fee?

  • No restocking fee

How Will Customers Get the Return label?

For defective products:  Download/print
For customer remorse:  Download/print

The product conditions that we allow for returns:

  • New

If you find your product defective please contact us by mail: 
customerservice@etrnoriginal.com With photos of the defective product.

  • EXCHANGE:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: customerservice@etrnoriginal.com. We will process the free exchange.

  • CHANGE OF MIND:

Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

  • CANCEL THE ORDER:

We usually ship immediately the orders,

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.

** All refunds are becoming to be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account we actually try hard to form our customers are satisfied.

Ship Returns To:

ECCL Returns Processing Center

1319 Woodtrace Ln

Auburn, Georgia 30011

United States.

We are not responsible for packages lost in transit. Once your return is received and inspected, we will immediately process your refund and notify you by email. Depending on your credit card company, refunds can take anywhere from 3-5 business days.

If you have questions about your return, please contact our customer service by sending an e-mail to: customerservice@etrnoriginal.com.

Customer Support 24/7: