FAQ

ETRN was founded in 2016 by 2 brothers in Chicago, Illinois. At the core of our creativity lies simplicity and class. We make some of the most comfortable clothing anyone can find, using high quality materials. As the saying goes “dress as you want to be addressed”, we are committed to dressing women and men in style and at reasonable prices. We care about our planet and the least amongst us, that is why we have dedicated $2 of every regular priced sale and $1 of reduce priced sale to campaigns helping to save our planet, and causes that support the needy.

You can read more on the “about us” page.

Currently, we are only an online store, with a robust shop that displays all our products in their varying styles and color offerings. As a result of this model, we are to pass all the savings from running a brick and mortar store to our customers by producing high quality, luxury goods at competitive price points.

We may, however, consider opening flagship stores in the future.

We are happy to provide answers to all questions and all necessary support needed to make your shopping experience with us enjoyable. Please go to our “Contact” page for how and where you can contact us.

You do not need an account to shop with us. There are however, incentives to having an account, such as being the first to know about promotions, new product offerings, customized shopping experience, quick checkout, access to order history, account information, etc.

We require an email to complete every purchase. We use the email to send you details of your purchase and tracking information. We also send you promotional emails, however, you can choose to unsubscribe from that at anytime.

We do also require an email to create an account with us to enjoy the benefits of having an account with us. For account benefits, please refer to the “Do I need an account” FAQ.

Forgot your password? No problem, from the account sign in page, enter your username and click on forgot password. An email will be sent to the email on file, follow the instruction in the email to reset your password.

We believe the security of your information is top priority, and we treat it as such. We’ve taken steps to ascertain all information received from our online visitors are secured from unauthorized access and use. We have put security systems in place, with full encryption, to keep your information secured and private.

Every order can be tracked by logging into your account at anytime after a purchase is made. We will also send you an email with a tracking number, once your order is shipped.

Orders will be shipped out to you no later than next business day, from time of purchase. Every purchase enjoys free ground shipping to any address within continental US. Prompt delivery of packages will be subject to conditions of the postal services.

Orders may be returned. Please see our “Shipping & Returns Policy” page.

International Customers:

Please contact us at customerservice@etrnoriginal.com with your order number and we will provide you with an international return label and return instructions.

We ask for this information for no reason other than to appreciate members of the mailing list on their special day. We assure our members that this information will not be shared with any 3rd party.

We accept all major credit cards (American Express, Visa, MasterCard, Discover), debit cards, and PayPal.

We are committed to ensuring a safe shopping experience on our Website. We place the highest value on your privacy and security. We partnered with a PCI Level 1 compliant shopping cart to ascertain payment security. Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

Once the return is received and inspected at our warehouse, your refund will be processed back to your original method of payment within two (2) business days. Please note, depending on your credit card company it can take up to 14 days for the credit to post to your account.

If you have an existing PayPal account, you would be able to use PayPal payment method when placing an order. Select the “PayPal” radio button when checking out. If you do not have a PayPal account, but would like to use PayPal as a payment method, you will be redirected to the PayPal website to sign up for an account and will be presented with the “PayPal” checkout option once you complete PayPal account creation.

You may contact PayPal customer service by calling 888-221-1161 or go to www.paypal.com for support and additional information.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

Unfortunately, we cannot guarantee availability of an item at a later time. You are encouraged to complete your purchase as soon as possible to guarantee availability.

To subscribe, simply click the subscribe link on the bottom of the webpage.

You can unsubscribe from any of our correspondences by contacting us directly, or following the unsubscribe link in the footer of any email correspondence.

Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a Website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience.

In order to enjoy all the shopping features of our Website you need to enable cookies on your browser. Cookies are required to complete certain transactions, and to utilize some functionalities on our Website.

Yes. We have relationships with shipping companies including DHL, UPS, and FedEx that help fulfill international orders. Shipping options and cost will be made available on the payment page.

There are a number of reasons why your order or certain item(s) may have been cancelled:

• The item(s) sold out.
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming the order cancellation. If paid with PayPal, amounts charged for cancelled item(s) will be refunded back to the original form of payment. Refunds can take up to five (5) business days to clear and 14 business days for the amount to post to your account, depending on your financial institution.